Case Study: Capitol Coffee Systems achieves 10% annual revenue growth and 30%+ B2B ecommerce share with Oracle NetSuite

Capitol Coffee Brews Business Success with NetSuite

Capitol Coffee Systems, a premier wholesale coffee service and breakroom solutions provider in the Carolinas, faced limited agility and growth because core operations lived in a patchwork of disparate systems (QuickBooks, MS Business Contact Manager, Crane Streamware, OCS Access) and a static website that could not support growing online ordering. The company wanted to focus on innovation and customer service instead of managing on‑premise IT and costly software maintenance.

By implementing NetSuite (ERP, Inventory Management, Site Builder, CRM) with partner ERP Guru, Capitol Coffee replaced multiple applications with a single cloud platform and gained mobile access for managers and sales reps. The result: roughly 10% annual revenue growth since 2011, B2B ecommerce share rising from 5% to over 30%, time to update product listings cut from days to minutes, a B2B customer base of 4,000+, more than 3,000 SKUs, and doubled sales rep capacity thanks to real‑time data and streamlined processes.

Capitol Coffee Systems