Case Study: Bankstown Sports Club achieves improved profitability and greater nonprofit impact with Oracle NetSuite

Bankstown Sports Club Improves Profitability and Nonprofit Mission Impact

Bankstown Sports Club is a 65,000‑member nonprofit hospitality and entertainment complex in Bankstown, NSW, operating a hotel, gaming, eight restaurants, 12 bars and 13 event spaces while supporting 42 local sporting clubs. The club’s legacy accounting system was not user‑friendly, had limited reporting and poor cash‑flow visibility, and forced department leads to rely on finance for basic budgeting and approvals, constraining accountability and operational insight.

Following a 2013 audit, the club implemented NetSuite OneWorld, NetSuite CRM and the NetSuite Financial Planning module (Adaptive Insights) with Viatek’s support. The cloud solution delivered real‑time, per‑revenue‑centre visibility, empowered department managers to budget and approve expenses, and improved profitability—enabling better support for 8,000 participating youngsters—while reducing the monthly close to three days and shrinking accounts‑payable effort from five days to two; it also streamlined management of two subsidiaries and set up CRM for enhanced member engagement.

Bankstown Sports Club