Case Study: AyurVAID Hospitals achieves modernized patient care and 35–45% revenue growth with Oracle NetSuite

AyurVAID Modernizes Health Care with Oracle NetSuite Social Impact

AyurVAID Hospitals, a Bangalore-based provider of traditional Ayurvedic care with clinics in Karnataka and Kerala, struggled with labor-intensive manual data management and poor visibility across multiple locations while relying on Google Apps and Microsoft Office for CRM. The lack of a single on-demand data set hindered efficiency in managing the full patient lifecycle for roughly 18,000 patients a year.

AyurVAID selected Oracle NetSuite (CRM, ERP and SuiteCommerce) — chosen over Salesforce and proprietary systems — and customized it for healthcare workflows, supported by Oracle + NetSuite Social Impact with discounted licenses and pro bono services. NetSuite now gives ~40 staff real-time patient records, metrics-driven processes, and plans for unified financials, order/inventory control (~750 SKUs) and a patient self-service portal; the CRM rollout helped boost revenue 35% in 2013 and 45% in 2014 while improving patient experience and care quality.

AyurVAID Hospitals