Case Study: HarbisonWalker International achieves improved forecasting, fulfillment, and 90%+ on-time delivery with Oracle CPQ

HarbisonWalker International boosts forecasting, fulfillment

HarbisonWalker International, a 150‑year leader in refractories with 19 plants and 30 global sourcing centers, faced a patchwork of legacy systems, production inefficiencies, manual overrides and limited coordination across plants after mergers and expansion. To modernize planning, forecasting and fulfillment, HWI adopted a unified Oracle Fusion Cloud Applications suite—including Oracle CPQ, Cloud ERP, SCM, EPM and Oracle Analytics—to replace fragmented systems and automate processes.

Using Oracle CPQ as part of the broader Oracle Cloud deployment, HarbisonWalker standardized demand planning, order promising and fulfillment, achieving real‑time order promising and on‑time delivery rates above 90%. The Oracle CPQ‑led solution improved forecast accuracy, reduced changeovers, overtime and systemwide inventory, increased visibility into project and plant profitability, and delivered measurable cost savings, efficiency gains and stronger customer responsiveness.

HarbisonWalker International

Joshua Stauffer

Senior Director, IS and Technology