Case Study: Salt & Straw achieves 99% training adoption with Opus

Salt & Straw Reaches 99% Adoption With Human-Centered Training

Salt & Straw, a growing ice cream shop chain, faced the challenge of inconsistent and unengaging training as they pursued rapid expansion. Their traditional method, which relied on managers to deliver content from PowerPoints and printed materials, led to varied guest experiences and failed to resonate with their young, Gen Z workforce. To align their staff on service standards and company culture, they partnered with the vendor Opus to implement its mobile-first training platform.

The solution from Opus blended digital learning modules with in-person, manager-led instruction, making training more engaging and effective. This human-centered approach resulted in a 99% adoption rate, with team members and managers giving the platform high satisfaction scores. Salt & Straw achieved significant time savings, ensured consistent monthly flavor training, and mitigated risks through real-time feedback, all while supporting their aggressive growth with a workforce that has an average tenure four times longer than the industry standard.

Salt & Straw

Kim Malek

CEO