Case Study: Pastini lowers manager admin costs with Opus

Pastini’s Lowers Manager Admin Costs

Pastini Restaurants, a chain of Italian-American restaurants in Oregon, faced significant challenges with its paper-based, in-person training system. This outdated process was difficult to track, time-consuming for managers to administer, and impossible to execute remotely, a problem magnified by the pandemic. Seeking a modern solution, the company turned to the vendor Opus and its mobile-first training platform to overcome these obstacles.

Opus provided a mobile training solution that allowed Pastini's frontline staff to complete quick, accessible lessons on their phones. This enabled the rapid distribution of new information, such as menu changes, and streamlined the new hire process. The implementation by Opus resulted in nearly 100% adoption by the frontline team, saved managers substantial administrative time, and allowed for easy tracking of training completion and success rates, holding teams to a higher standard.

Pastini

Kim Wathen McAdam

Director of Human Resources