Case Study: Ford’s Garage boosts franchise training and consistency with Opus

Opus Helps Ford’s Garage Become the “Franchisor of Choice”

Ford's Garage, a rapidly expanding restaurant franchise with a 1920s automotive theme, faced significant challenges with its legacy learning management system (LMS). The old system created logistical barriers, offered generic and unengaging content, and required desktop computers, which led to poor training completion rates. This threatened operational consistency and the brand's relationship with its franchisees. To support its growth, Ford's Garage needed a more agile and accessible training solution and turned to the vendor Opus for its training platform.

Opus implemented its mobile-first training platform, which allowed employees to complete courses on their smartphones in multiple languages. This drastically increased adoption, with 82% of frontline workers engaging in training. The solution provided franchise-specific content, reduced new-hire training time, lowered hardware costs, and enabled the corporate team to create and deploy custom modules in hours instead of months. As a result, Opus helped Ford's Garage improve customer satisfaction, see online reviews trend upwards, and strengthen its value proposition to both current and future franchisees.

Ford’s Garage

Michael Johnson

VP of Operations