Case Study: Gregory's Coffee improves training consistency and service quality with Opus

How Gregory's Coffee Ensures Employees Can Do The Job From Day One

Gregory's Coffee faced the challenge of training its specialized hourly workforce to consistently deliver high-quality, artisanal beverages and customer service. Their previous desktop-based learning management system failed to engage employees, making it difficult to instill the extensive knowledge and craftsmanship required for their baristas. They partnered with Opus to transform their onboarding and ongoing training processes.

Opus provided a mobile-first training platform that enabled continuous, role-based learning. The solution featured microlearning modules, hands-on practice, and objective skill assessments using Opus Check-ins to ensure quality and consistency. This approach resulted in higher customer service scores, increased sales, and a stronger brand presence on social media. Gregory's Coffee also fostered a culture of ongoing improvement, with Opus allowing their small team to rapidly create and deploy new training to address urgent issues and support seasonal offerings.

Gregory's Coffee

Jessica Day

Vice President of People