Case Study: Leading North American Broadline Retailer achieves daily, scalable commission processing and automation with Optymyze

Retailer Finds Only Optymyze Can Provide Both Technology and Independence

A leading North American broadline retailer with 40,000 associates faced a failing, inflexible sales performance management system that processed results only weekly. The legacy software couldn’t vary commissions by product or lifecycle, failed to associate POS transactions for bundling or markdown adjustments, offered no automated dispute workflow, and denied sales associates in‑store visibility into item‑level commission rates. The retailer sought greater commission granularity, daily processing, and labor‑saving automation.

Optymyze delivered an on‑premises implementation of its SPM software and services on time, enabling dynamic commission rates tied to lifecycle and markdowns, special bundle/add‑on rates via an open data model that associates transactions, and a fully automated dispute resolution process with analyst summaries. Salespeople now see personalized item‑level commissions in store, the system supports peak loads of 2 million transactions per day with daily reporting, and the retailer achieved the targeted flexibility, speed, and automation.