Case Study: Kforce (staffing firm) achieves efficient, outsourced sales compensation management and reduced sales operations costs with Optymyze

Outsourcing Firm Embraces Business Process Outsourcing for Sales Compensation Management

Kforce, a professional staffing firm with more than 60 U.S. offices, engaged Optymyze in 2010 to replace spreadsheet-based sales compensation with a dynamic, role-based system. Although Kforce wanted to retain the ability to make system changes internally, it lacked available staff and specialized expertise—analysts were focused on other priorities and hiring experienced operational resources proved difficult—putting the system at risk of becoming outdated and misaligned with business strategy.

After comparing options, Kforce chose Optymyze’s “as a service” business process management solution to handle ongoing change management. Outsourcing enabled Kforce to control sales operations costs without adding headcount, free internal resources for higher-priority work, and leverage Optymyze’s expertise to maximize sales operations efficiency and drive improved sales force performance, boosting the return on their investment.

Kforce