Case Study: Global Goods and Services Manufacturing Providing Company achieves centralized, near-zero-error sales compensation and 5× support productivity improvement with Optymyze

Optymyze Helps Global Enterprise Centralize and Energize Its Sales Compensation System

A global manufacturer serving infrastructure projects, businesses, and governments in over 140 countries faced an aging sales compensation system that could only act as a calculation engine for its roughly 2,500 salespeople. The legacy platform could not support diverse business models or compensation plans, creating manual processes, frequent assignment disputes with resolution times up to ten weeks, shadow accounting, inflexibility for plan changes, and an unsustainably low support ratio of one admin/IT resource per 40 salespeople.

Optymyze implemented a centralized sales performance management platform that unified data integration, compensation plan management, workflow automation, and reporting, and introduced an automated sales assignment dispute workflow and ongoing managed operations. The result: 24/7 dashboards and a forecasting “what if” tool with near-zero calculation errors, faster dispute resolution, significant cost reductions, and a dramatically improved support ratio (to about 1:200) while the sales force expanded and organizational knowledge and best practices were preserved.