Case Study: Leading North American Air Carrier Company achieves 80% faster payment approvals and expands agency network with Optymyze

Leading North American Air Carrier Gains a Competitive Edge with Optymyze

A leading North American air carrier operating hundreds of flights and serving over 40,000 passengers daily faced mounting competitive pressure and needed to overhaul its sales compensation to expand agency partnerships, promote higher‑value ticket bookings, and grow market share. The carrier struggled with no CRM, a laborious contract management process, lack of standards and flexibility, and agency incentives that lacked detail and timely performance data, preventing partners from modeling compensation or gaining insights.

Partnering with Optymyze, the airline deployed an integrated SPM solution—CRM, contract lifecycle management and self‑serve reporting—and shifted from guaranteed to tiered, performance‑based compensation that can be adjusted quickly. The program cut monthly payment approvals from 15 to 3 business days (80% reduction), grew executed agency contracts from 30 to 500 without adding staff, shortened partner payment cycles from 60 to 45 days (25% improvement), and delivered greater partner engagement, expanded distribution and improved profitability.