Case Study: US-Based Regional Cellular Service Provider achieves accurate, faster sales compensation and new retail channel expansion with Optymyze

Cellular Provider Manages Constant Change by Partnering with Optymyze

A US-based regional cellular service provider focused on rural markets faced constant market change—new devices, shared data plans and multiple sales channels—that repeatedly broke its manual compensation processes. After two failed attempts to implement a vendor system, management was overpaying reps, lacked accurate sales and compensation reporting, and had no internal resources or consistent exception handling.

The company outsourced software hosting, configuration and several sales-operations processes to Optymyze, adopting best practices and automated business rules. Optymyze implemented automated compensation rules, location management and rep/store alignment workflows, managed the dispute process, and provided ongoing sales-performance analysis—enabling faster, more accurate pay, better reporting and the launch of a new national retail sales channel with tailored commission plans.