Case Study: PostNord achieves improved website uptime and customer satisfaction with Optimizely

PostNord creates a customer-centric experience and increases website uptime with Optimizely

PostNord, the Nordic postal services provider, was struggling with an outdated legacy online shop, frequent downtime from DDoS attacks, and rising customer dissatisfaction around parcel tracking and other high-traffic services. To address these issues, PostNord partnered with Optimizely and implementation partner Epinova, moving to Optimizely CMS and later Optimizely Customized Commerce.

Optimizely delivered a cloud-hosted, more secure digital platform on Microsoft Azure with suspicious-traffic alerts, faster deployment, multilingual support, and personalized experiences through Recommendations, Targeting, and Authoring & Layout. The results included improved site uptime, higher customer satisfaction, fewer support calls, faster releases, and reduced incident response effort; PostNord’s stamp shop relaunch also handled 10,000 orders on its first day.

PostNord

James Robinson

Product Owner