Case Study: Santander Consumer Bank achieves editor-controlled, secure mobile-first online banking with Optimizely

Online banking with a world-class user experience

Santander Consumer Bank needed a modern, secure online banking platform that would be easy for customers to use and simple for editors to update. Their previous solution was not mobile-friendly, hard to maintain, and couldn’t support the flexibility or security required to meet business goals such as attracting more customers and improving satisfaction.

Knowit implemented a new editor-controlled web solution on the Optimizely (Episerver) Content Cloud, delivering features like bank transfers, card management, loan applications with BankID sign-in, secure messaging, personalized offers, and seamless internal integrations. The result is a mobile-responsive, highly secure platform that’s faster and easier to develop and manage, enabling individualized customer experiences and measurable improvements in satisfaction and business performance.

Santander Consumer Bank

Peter Leijon Spjuth

Manager of Digital Channels