Case Study: Workday improves enterprise navigation and user experience with Optimal Workshop

Workday reduces support tickets and accelerates adoption with Optimal Workshop

Workday faced the challenge of organizing its extensive suite of enterprise software tools for a diverse user base with distinct needs, from HR professionals to finance managers. They needed to develop intuitive navigation systems and ensure internal consistency while meeting evolving demands. To address this, Workday leveraged Optimal Workshop's platform, utilizing products like card sorting, tree testing, and first-click testing.

By implementing Optimal Workshop's solutions, Workday conducted multi-level card sorting and targeted navigation tests. This approach revealed user preferences, identified pain points, and provided critical insights into user behavior. The results included increased task completion rates, reduced training time, streamlined workflows, and a decrease in support tickets, transforming their software into a strategic advantage.

Workday