Case Study: IBM achieves faster, AI-powered HR document access with OpenText

IBM cuts HR document delivery from weeks to 2 minutes with OpenText

IBM, a global technology leader, faced significant challenges in its HR operations, including manual document retrieval processes that took weeks and data silos between its AI systems and content repositories. They partnered with OpenText to deploy OpenText Content Management for SAP SuccessFactors and integrate OpenText Content Aviator to create a secure, AI-ready content foundation for its 280,000 employees.

By implementing OpenText's solutions, IBM integrated its AskHR AI assistant with Content Aviator to provide instant, conversational access to HR documents. This resulted in documents being retrieved in under two minutes instead of weeks. The project achieved a 99% faster HR process execution, a 94% HR inquiry containment rate, and a 40% reduction in HR operating costs for IBM.

IBM