Case Study: Heathrow Airport achieves instant access to 2.5 million+ documents and 24/7 project reliability with OpenText Documentum

Heathrow Airport Ltd. gets instant access to more than 2.5 million documents

Heathrow Airport Ltd., one of the world’s busiest airports, needed a modern way to manage vast volumes of project and historical documents to support safety, efficiency and major construction programs like Terminal 5. An aging repository with poor search and lifecycle control could not meet the demands of hundreds of suppliers, thousands of staff and strict regulatory retention requirements.

Heathrow deployed OpenText Documentum (with Webtop and later Documentum D2), mirrored for high availability and integrated with Oracle, and partnered with managed-service providers to centralize and digitize records. The solution now manages more than 2.5 million documents across 180 projects, delivers near-instant searches and 24/7 reliability, reduces printing and staffing costs, and ensures regulatory compliance.

Heathrow Airport

Andrew Manington

Document Manager