Case Study: Dixons Carphone achieves faster supplier onboarding and scalable EDI with OpenText Trading Grid Messaging Service

Dixons Carphone improves data accuracy and efficiency with OpenText solution

Dixons Carphone, a London‑headquartered multinational electrical and telecommunications retailer formed by the 2014 merger of Dixons Retail and Carphone Warehouse and listed on the FTSE 250, faced slow supplier on‑boarding and rising demand for electronic trading and automation as the business grew.

By implementing OpenText Trading Grid Messaging Service as a single platform for real‑time communications and transactions, Dixons Carphone scaled EDI capacity (61% growth in three years), reduced supplier on‑boarding from weeks to days, and gained a secure, reliable, and scalable solution with better stock visibility and faster response times.

Dixons Carphone

Russell Spikes

EDI & Central Data Support Analyst