Case Study: Rimini Street saves 108+ hours a week with Openprise App Factory

Rimini Street saves 108+ hours a week with Openprise

Rimini Street, a provider of enterprise software support, faced a significant challenge with tech debt that had turned its 23-person data analyst team into a help desk. The team was overwhelmed by ad-hoc requests for tasks like list loading and data cleanup, leaving no capacity for strategic work or governance. To address this, they turned to the vendor Openprise and its App Factory product.

Openprise implemented a solution using its App Factory to build self-service apps, allowing other business teams to handle their own data requests without analyst involvement. This eliminated 40 weekly Ops tickets and saved over 108 hours per week. The automation provided the equivalent of 15 FTEs in savings without adding headcount, freeing the data team to focus on strategic initiatives and finally establish a Data Governance Committee.

Rimini Street