Case Study: City of Bloomington, IL achieves more equitable procurement and fewer vendor complaints with OpenGov

With More Equitable Evaluation Bloomington, IL Cuts Community Complaints by 66%

The City of Bloomington, IL was looking to modernize a paper-heavy procurement process while improving transparency, fairness, and efficiency in public purchasing. With more federal grant spending and close public scrutiny, the city needed a better way to manage solicitations and evaluations. It partnered with OpenGov and used OpenGov’s Procurement & Contract Management solution to address these challenges.

OpenGov digitized Bloomington’s solicitation development and evaluation workflow, enabling real-time collaboration, clearer scoring criteria, and more transparent bid handling. Since going live in 2021, the city has cut solicitation development time by 50%, reduced vendor complaints and questions by 66%, and saved 6.6% on an insurance premium bid.

City of Bloomington, IL

Carla A. Murillo

Procurement Manager