Case Study: Town of Warrenton, VA achieves faster permitting and 2+ hours of daily staff time savings with OpenGov

Warrenton, VA Saves Two Hours Every Day with Online and Automated Permitting

The Town of Warrenton, VA needed a better way to manage complex site plans and building permits across multiple departments, after struggling with poor customer service and a slow, costly process from its previous permitting vendor. The Town turned to OpenGov and its permitting and licensing solution to move applications online and improve collaboration.

OpenGov implemented workflow automation and a public-facing application portal that streamlined reviews, reduced manual data entry, and made it easier for contractors to apply from anywhere. The results included more than two additional hours per day for strategic work, a 25% increase in online submissions, and a 67% drop in walk-in applicants, helping the Town process approvals faster and operate more efficiently.

Town of Warrenton, VA

Rob Walton

Director of Community Development