Case Study: City of Tucson, AZ streamlines procurement and improves stakeholder feedback with OpenGov

Tucson, AZ Receives Positive Feedback from Internal and External Stakeholders after Modernizing Procurement Process

The City of Tucson, AZ faced a slow, cumbersome procurement process that relied on long paper manuals, endless email threads, and manual Word-document revisions, creating confusion for staff and suppliers. Procurement Manager Jenn Myers wanted a more efficient, public-sector-focused solution, so the city chose OpenGov Procurement as part of its ERP modernization effort.

OpenGov helped Tucson consolidate procurement communication into a single platform, improving accountability, transparency, and tracking across stakeholders. The city eliminated 60+ page manuals and reduced back-and-forth confusion, while also seeing easier staff onboarding and stronger feedback from internal teams and vendors who found the portal clean, easy to navigate, and user-friendly.

City of Tucson, AZ

Jenn Myers

Procurement Manager