Case Study: Town of Kernersville boosts permitting efficiency with OpenGov

Town of Kernersville cuts permit processing time from 2 months to 2 weeks with OpenGov

The Town of Kernersville, NC, faced significant inefficiencies due to a paper-based permitting system and a non-specialized software that lacked core functionality. This outdated process created organizational challenges, prevented field inspections, and offered no public access, leading the Community Development Department to seek a modern ePermitting solution. The town selected OpenGov and its Permitting & Licensing service to address these challenges.

OpenGov implemented its cloud-based Permitting & Licensing solution in just two months, a fraction of the industry standard time. The software provided customizable workflows, digitalized operations, and online public access. As a result, Kernersville saved 75% in permitting processing time, reducing the average from two months to two weeks. The solution also saved the team seven hours per day and reduced walk-ins by 80%, eliminating the need to hire additional staff. OpenGov’s implementation successfully modernized the town's approval processes.

Town of Kernersville