Case Study: Town of Ithaca, NY achieves faster, more efficient digital permitting with OpenGov

Town of Ithaca, NY Meets Growth Needs with Digital Permitting

The Town of Ithaca, NY faced a growing need to modernize its permitting and registration processes, starting with short-term rental compliance and then expanding to all permit and record types as its legacy system was sunsetting. Seeking a way to improve communication, internal collaboration, and fully online submissions and payments, the Town chose OpenGov after reviewing multiple vendors.

OpenGov implemented a digital permitting and licensing workflow that replaced paper applications and manual data entry, streamlined inspections, and automated renewal campaigns. The Town reported significant efficiency gains with fewer keystrokes and less front-office workload, faster review turnarounds, and instant access to inspection results for contractors; staff also found the system easy to use, and applicants gained real-time status visibility across departments.

Town of Ithaca, NY

Marty Moseley

Director of Code Enforcement and Zoning