Case Study: Town of Granby, NY achieves 40% faster permit processing with OpenGov

The Town of Granby, NY, Decreases Processing Times by 40% with Upgraded Process

The Town of Granby, NY was struggling with a reactive, paper-based permitting and inspections process managed from a single office computer, making it hard for staff to work in the field, share records across departments, or approve applications efficiently. Residents were frustrated by slow service and limited enforcement, and the town needed a more modern approach. Granby selected OpenGov after reviewing multiple options, including its permitting and workflow tools.

OpenGov helped the Town of Granby move permits and records online, giving staff mobile access to documents, field notes, and approvals from tablets. This enabled more proactive inspections, faster collaboration, and quicker decisions during planning meetings. As a result, the town cut permit processing times by 40% and improved efficiency enough to take on more projects without overburdening staff.

Town of Granby, NY

John Snow

Town Supervisor & Budget Officer