Case Study: The City of Milpitas, CA achieves 95% productivity gains with OpenGov Procurement

The City of Milpitas, CA - Customer Case Study

The City of Milpitas, CA needed to modernize purchasing as it grew, but even after moving from paper bids to electronic bidding, its procurement process remained inconsistent, slow, and overly manual. Different departments handled solicitations separately, compliance issues persisted, and documents still moved through email and printed packets, limiting collaboration and efficiency. The City turned to OpenGov Procurement to help solve these challenges.

OpenGov implemented a cloud-based procurement automation platform that streamlined the entire sourcing lifecycle, from solicitation development and evaluation to award and contract management. With OpenGov, Milpitas standardized workflows across departments, improved collaboration, and kept operations running during the COVID-19 pandemic. The City reported at least a 95% increase in productivity, turned around an RFP in a single day, received its first shipment in 17 days, and saved $2,000 on a solicitation while collecting more than a dozen quotes.

The City of Milpitas, CA

Walter Rossmann

Assistant City Manager