Case Study: Cranberry Township, PA achieves faster permit processing with OpenGov

Serving a Growing Community with Digital Permitting

Cranberry Township, PA, a fast-growing community handling more than 1,000 permits and 10,000 inspections each year, was struggling with a paper-based permitting process that required manual data entry, back-and-forth between departments, and limited in-office submission hours. The Township needed a more efficient, paperless way to manage permitting and licensing, especially as the pandemic made onsite paper workflows impossible.

OpenGov implemented OpenGov Permitting & Licensing, helping the Township map its workflow and launch an online process in under six months. The change cut permit processing time by 50%, from 10–15 days to 5–7 days, enabled more virtual inspections, eliminated paper storage, and improved access for applicants and staff.

Cranberry Township, PA

Dean Simpson

Manager, Development & Code Services