Case Study: Sandy Springs modernizes zoning workflows and gains real-time visibility with OpenGov Permitting & Licensing

Sandy Springs digitizes 7 record types and cuts inspections to 80 in one day with OpenGov

Sandy Springs, a city in Georgia, faced significant challenges in its planning and zoning department. Their process was entirely manual, relying on scattered PDFs, shared drives, and email threads, which led to inconsistent file storage, fragile communication, and a complete lack of visibility for both staff and applicants. To address this, the city partnered with OpenGov and implemented its Permitting & Licensing solution to rebuild its complex zoning workflow from the ground up.

OpenGov provided a digital solution that automated the city's multi-step zoning process, moving it from a manual, paper-based system to a structured online platform. The results were transformative: one inspector completed 80 inspections in a single day, staff gained the ability to run real-time reports, and applicants received faster reviews with complete transparency. Sandy Springs digitized seven record types, drastically improving efficiency and operational clarity, all thanks to the implementation by OpenGov.

Sandy Springs