Case Study: Salt Lake City achieves a 55% increase in work order completion with OpenGov

Salt Lake City, UT Drives 55% Increase In Work Order Completion With OpenGov Work Management Software

Salt Lake City, UT faced a fragmented, manual asset and work order management process spread across four systems, making it difficult for Engineering, Streets, Facilities, Parks and Public Lands, and Transportation to track work, share costs, and communicate progress. The city needed a better way to manage shared infrastructure and support budget decisions, and turned to OpenGov Work Management Software.

By implementing OpenGov’s operations management software, Salt Lake City unified its asset management into a single enterprise platform, enabling task assignment, mobile work capture, and automatic updates to asset condition data. The result was improved cross-department communication, elimination of legacy databases, more data-driven budgeting, and a 55% increase in tasks completed across key departments.

Salt Lake City