Case Study: Plymouth, MA modernizes permitting and inspections with OpenGov

Plymouth cuts permit processing time by 75% with OpenGov

The Town of Plymouth, Massachusetts, faced significant challenges in managing its growing volume of permits and inspections due to a reliance on paper and a legacy system. This created manual workloads, siloed data, and inefficiencies across departments, with no option for online payments or standardized processes. To modernize its operations, Plymouth partnered with OpenGov for a permitting and licensing solution.

OpenGov implemented a tailored software solution that streamlined workflows and eliminated paper. This resulted in a 75% reduction in processing times, from one-to-three hours down to 20-45 minutes. The town scaled its operations without adding staff, processed over 17,000 applications annually, and generated increased revenue. OpenGov also enabled automated renewals with a 95% success rate and provided a more convenient online experience for contractors and residents.