Case Study: New Milford, CT reduces resident work requests by 17% with OpenGov

New Milford cuts resident work requests by 17% with OpenGov

The town of New Milford, CT faced a challenge maintaining its infrastructure with constrained post-recession budgets and over 1,000 annual resident work requests. Without a comprehensive system to track assets and justify spending, the public works team, led by Town Engineer Daniel Stanton, struggled to prove the value of maintenance and secure necessary funding.

New Milford implemented OpenGov's Enterprise Asset Management solution to collect and analyze data on its roads and stormwater system. Using OpenGov, the town achieved a 17% reduction in resident requests, increased its storm inlet database by 459%, and added 10,000 proactive maintenance tasks. This provided the data-driven evidence needed for budget conversations and allowed for more efficient, targeted infrastructure upkeep.

New Milford, CT