Case Study: City of Maumelle achieves 79% faster permit approvals with OpenGov Permitting & Licensing

Maumelle, AR Reduces Permit Approval Time By 79% With OpenGov Permitting & Licensing

The City of Maumelle faced delays, resident frustration, and vendor miscommunications because its permit and licensing work relied on paper-based, manual processes. Its older software also couldn’t handle complex needs like excavations, fiber optic installations, or weather-related permit processing, so the City turned to OpenGov Permitting & Licensing to modernize its operations.

OpenGov helped Maumelle move to a fully digital, cloud-based permitting platform that centralized workflows, inspections, and tracking. As a result, residential permit approval time dropped from two weeks to three days, general permits were approved in about an hour, walk-ins fell from 20 a day to 2, and the City handled major volume spikes more efficiently, including 1,300 roof permits in six months and a 75% reduction in call volume.

City of Maumelle

Scott Grummer

Director of Planning and Permits