Case Study: Kitsap County, WA improves stormwater services with OpenGov

Kitsap County improves stormwater services with OpenGov and geocodes recurring complaints after resolving just 4% manually

Kitsap County, WA faced a significant challenge in managing stormwater data to protect the ecologically sensitive Puget Sound. The county's stormwater division struggled with a disconnected 311 system that was not GIS-based, making it nearly impossible to map and analyze citizen drainage complaints to prioritize projects effectively. They sought a modern, integrated solution and turned to OpenGov for its operations management and asset management software.

The solution implemented by OpenGov integrated with the county's ArcGIS system and provided multi-channel data management through a call center, mobile app, and web portal. This allowed staff to efficiently receive, track, and investigate issues. As a result, Kitsap County can now rapidly identify pollution sources, like tracing turbid water to a construction site, and use data to prioritize infrastructure upgrades, leading to better data-driven decisions for environmental protection.

Kitsap County, WA