Case Study: Kingsport, TN Improves Crisis Response with OpenGov

Kingsport, TN saves 30+ minutes on daily assignments with OpenGov

The city of Kingsport, TN faced inefficiencies in its wastewater department due to a paper-based work order and mapping system. This slow process, handled by vendor OpenGov's Enterprise Asset Management software, caused delays, communication errors, and outdated maps, hampering daily operations and crisis response.

By implementing OpenGov, Kingsport digitized its workflows, enabling field crews to log tasks on iPads and supervisors to track progress in real-time. This solution provided significant time savings, simplified scheduling, and ensured accurate maps through direct GIS integration. OpenGov also delivered measurable cost visibility, as demonstrated when the team efficiently managed a sewer overflow and reported the exact cost of 26 related tasks, totaling $6,727.

Kingsport, TN