Case Study: Kingsport, TN optimizes water and wastewater operations with OpenGov Asset Management

Kingsport, TN cuts paperwork from 30 minutes to 5 with OpenGov

The city of Kingsport, TN sought to optimize its water and wastewater processes. They turned to vendor OpenGov and implemented its OpenGov Asset Management software, previously known as Cartegraph, to modernize their operations and eliminate tedious paperwork for field crews.

OpenGov provided a streamlined asset management solution that digitized work processes. As a result, crew members like Randy Hickman saw a dramatic reduction in administrative time, cutting paperwork from about 30 minutes per task down to just five minutes. This efficiency gain allows the city to maintain its critical infrastructure more effectively.

Kingsport, TN