Case Study: City of Jackson reduces permit approval times by 67% with OpenGov

Jackson, TN Embraces Innovation and Transformation with Streamlined Permitting Software

The City of Jackson, Tennessee struggled with a paper-based permitting process that slowed development, created delays for contractors and residents, and overloaded staff with manual re-entry, printing, and walk-in requests. To modernize the workflow and integrate with existing systems, the City turned to OpenGov Permitting & Licensing.

OpenGov implemented a digital permitting solution with more than 30 applications online, online payments, instant permit approvals, digital plan review, and real-time inspection updates. As a result, building approval time was reduced by 67%, walk-in traffic dropped, and staff cut permit processing from 20–30 minutes to 5–10 minutes, freeing time and reducing the need for filing cabinets and manual handling.

City of Jackson

Lauren Kirk

Chief Information Officer