Case Study: City of Fishers achieves smarter multi-department workflows with OpenGov

In Fishers, IN Smart Growth Is Eight Departments Collaborating on One Platform

The City of Fishers, a fast-growing suburb of Indianapolis, needed a flexible way to streamline workflows across multiple departments and quickly stand up a new local health department during the COVID-19 pandemic. With OpenGov Permitting & Licensing, the city aimed to replace manual processes, improve collaboration, and create a better source of truth for data and reporting.

OpenGov implemented its cloud-based Permitting & Licensing suite with configurable drag-and-drop forms that let Fishers build and adjust workflows without heavy IT support. As a result, eight departments now use the platform, the city can generate monthly and weekly reports, and Fishers reported increased efficiency, fewer service interruptions, and faster public service delivery with no face-to-face contact.

City of Fishers

Gerrod Franklin

Business Analyst