Case Study: North Andover, Massachusetts achieves community resilience and streamlined permitting with OpenGov

How North Andover, MA Built Resilience Before a Crisis Hit

North Andover, Massachusetts needed a better way to manage permitting and licensing across departments while building internal buy-in and staying ready for emergencies. The Town worked with OpenGov, using OpenGov Permitting & Licensing to move beyond paper-based, siloed processes and create a shared cloud platform that could support multiple teams and public-facing workflows.

OpenGov’s Permitting & Licensing helped North Andover digitize more than 50 permit and license applications across five departments, plus the Clerk and Select Board. The Town used the platform to process disaster relief rebate claims, keep permitting revenue flowing during the COVID-19 shutdown, and improve collaboration, transparency, and service for staff and residents.

North Andover, Massachusetts

Christopher McClure

Leadership of IT Director