Case Study: The City of Burnsville, MN achieves faster, fully online permitting and licensing with OpenGov

How Burnsville, MN Rolled Out Permitting & Licensing in Just Six Months

The City of Burnsville, MN needed a faster, more modern way to handle permits and licenses after years of manual processing that involved scanning, filing, typing, and late nights for staff. The city worked with OpenGov and its Permitting & Licensing solution to replace its legacy system and bring every permit and license type online, while also improving communication and transparency for staff and residents.

OpenGov helped Burnsville go live in just six months with customized workflows, a public portal, and reporting tools that streamlined reviews, payments, inspections, and notifications. The results included significantly shorter processing times, reduced phone and email volume, fewer incomplete submissions, and a shift to paperless permitting in some departments; residents also gained real-time application tracking and near-instant updates.

The City of Burnsville, MN

Kim Douglas

Inspection Assistant