Case Study: Joint Water Commission achieves more proactive maintenance and greater operational efficiency with OpenGov

Hillsboro, Oregon Joint Water Commission (JWC) Simplifies Preventative Maintenance With OpenGov

The Hillsboro, Oregon Joint Water Commission (JWC) struggled with paper-heavy record keeping and manual support-ticket tracking, which took time away from preventative maintenance and other operations work. To better manage thousands of assets across its 17-person team, JWC turned to OpenGov’s Cartegraph asset management platform.

OpenGov helped JWC centralize records, automate work orders and reports, and give field staff mobile access to real-time information. As a result, the organization became far more proactive: between 2014 and 2015, JWC spent 2,697 hours on proactive tasks versus just 81 hours on reactive maintenance, reducing reactive maintenance to 3% of total time and improving efficiency, visibility, and team coordination.

Joint Water Commission

Chris Wilson

Water Plant Coordinator