Case Study: Golden, Colorado boosts licensing compliance and cuts turnaround time with OpenGov Permitting & Licensing

Golden, Colorado boosts licensing compliance 54% in 3 months with OpenGov

The City of Golden, Colorado faced a severe challenge with its outdated, manual business licensing process, managed single-handedly by Auditor Ashley Keller. The paper-based system, reliant on mailed forms and a legacy software, caused long delays, low compliance rates, and an unsustainable workload. Seeking efficiency without adding staff, the city turned to vendor OpenGov for its Permitting & Licensing solution.

OpenGov implemented a digital permitting and licensing system that automated workflows, required online applications, and provided clear guidance to applicants. This solution drastically reduced processing times from weeks to under 48 hours and significantly improved compliance. With OpenGov, Golden's business license compliance rate rose from around 30% to 54% within just three months, streamlining operations for city staff and improving service for the business community.

Golden, Colorado