Case Study: Eufaula, Alabama Water Utility modernizes operations and builds resident trust with OpenGov ERP

Eufaula, Alabama Water Utility completes Alabama 811 integration in 6 weeks with OpenGov

The Eufaula Water Utility, a small 28-person operation in Alabama, faced challenges with fragmented and fragile operations that were overly dependent on institutional knowledge. Using disconnected systems for financials, assets, and procurement left them vulnerable and unable to demonstrate their value to the community. They partnered with OpenGov to implement a modern ERP and Enterprise Asset Management solution to unify their operations and rebuild their reputation.

OpenGov provided a connected platform that integrated work orders, budgets, and capital planning. This allowed the utility to complete a critical Alabama 811 integration in just six weeks, proving their agility. The solution captured institutional knowledge, provided real-time financial tracking, and laid the foundation for a new digital front door for residents. OpenGov's partnership gave the small utility the tools to operate with greater accountability, efficiency, and public transparency.

Eufaula, Alabama Water Utility