Case Study: El Segundo, CA cuts permit review times from 40+ days to two weeks with OpenGov Permitting & Licensing

El Segundo cuts permit review time from 40+ days to 2 weeks with OpenGov

The city of El Segundo, CA struggled with a slow, paper-based permitting process that was chaotic and inconsistent, taking over 40 days for reviews and frustrating both staff and businesses. Seeking a modern solution, the city initially adopted a complex digital system that failed, leading them to partner with OpenGov and its Permitting & Licensing solution to truly transform their operations.

OpenGov implemented an intuitive, no-code platform that adapted to the city's existing workflows, enabling seamless inter-department collaboration. The results were dramatic: permit review times were slashed from over 40 days to just two weeks. This efficiency boosted economic growth, provided transparency to residents, and empowered staff, contributing to El Segundo being named a finalist for the "Most Business-Friendly City in LA" award.