Case Study: Denton County Treasurer’s Office achieves rapid HOT tax rollout and higher revenue with OpenGov Tax & Revenue Collection

Denton County Treasurer’s Office launches hotel tax program in 2 months with OpenGov and hits 99% online filing

The Denton County Treasurer’s Office faced the urgent challenge of launching a new Hotel Occupancy Tax program within just three months. Needing a digital solution to avoid error-prone manual processes and ensure accurate revenue collection, they partnered with OpenGov and implemented its Tax & Revenue Collection service.

OpenGov provided a configurable, digital-first platform that was deployed in two months. This solution enabled the onboarding of 277+ accounts, drove 99% online filing adoption, and automated calculations. As a result, Denton County exceeded revenue projections quickly, reclaimed significant staff time, and achieved high compliance with minimal disruption, showcasing the effectiveness of OpenGov's approach.