Case Study: City of Lauderdale Lakes achieves faster, more transparent permitting with OpenGov

City of Lauderdale Lakes speeds permitting for 35,000 residents with OpenGov

The City of Lauderdale Lakes faced a significant challenge as its critical permitting, licensing, and code enforcement services were hindered by outdated, paper-based workflows and in-person visits. This manual system created administrative burdens for staff and resulted in delays and a lack of transparency for residents and local business owners, which was at odds with the city's "We Care" philosophy. To address this gap in service delivery, the city partnered with OpenGov to implement its Permitting & Licensing solution.

By implementing OpenGov's digital platform, the city enabled applicants to submit, upload documents, and track permits entirely online, eliminating the need for trips to City Hall. For staff, OpenGov replaced paper files with a single digital system, drastically reducing time spent on administrative tasks and allowing for more proactive community support. The solution provided city leadership with real-time visibility into permit volumes, revenue, and trends, enabling smarter planning and resource allocation. OpenGov delivered a faster, more transparent permitting experience that aligned with the city's commitment to caring for its community.

City of Lauderdale Lakes