Case Study: City of Lancaster, Ohio automates public works tasks with OpenGov

City of Lancaster automates 12,500 tasks with OpenGov

The City of Lancaster, Ohio faced challenges managing assets through paper records and disconnected software, leading to slow data entry, risk of data loss, and imprecise cost tracking. They implemented the OpenGov operations management system to modernize their processes.

OpenGov provided a web-based system accessible in the field, which was deployed across municipal gas, transportation, and code enforcement departments. The solution automated workflows, integrated with ArcGIS, and enabled accurate cost tracking and compliance reporting. Results include over 12,500 automated tasks, real-time data syncing, and precise expense justification, significantly streamlining operations.