Case Study: City of Cypress achieves faster, paperless permitting with OpenGov

City of Cypress reduces office traffic by 80% with OpenGov

The City of Cypress, CA sought to modernize its manual, paper-based permitting process to better serve the public and leverage new technology. To address this challenge, the city partnered with vendor OpenGov and implemented its licensing and permitting software, specifically its Citizen Services tools.

By implementing OpenGov's digital solution, the city created a paperless, online permitting system. This allowed applicants to apply remotely and enabled different departments and contractors to collaborate within the same system. The results were significant: OpenGov helped Cypress reduce office traffic by 80% and cut permit processing time down to just 30 minutes, creating a much more efficient and instantaneous experience.

City of Cypress