Case Study: Chatham County, NC achieves faster digital permitting with OpenGov

Chatham County, NC, Fast Tracks Digital Permitting Software to Keep Up With Growth

Chatham County, NC needed a faster, more workable permitting solution as rapid population and business growth strained its inspection and permitting resources. The County turned to OpenGov Permitting & Licensing to modernize a process that had relied on manual spreadsheets and to support multiple departments handling building, environmental health, watershed, and planning work.

OpenGov implemented a digital permitting portal that let teams share data, view all records tied to an address in one place, and track workflow status at a glance. Within six months, 70% of permits were submitted through the portal, customers requested transfers from the old system, and staff reported faster onboarding and easier collaboration. OpenGov helped Chatham County streamline permitting operations and better keep pace with growth.

Chatham County, NC

David Camp

Director of Permitting & Inspections