Case Study: Charleston County achieves faster FEMA reimbursement with OpenGov

Charleston County cuts FEMA reporting time to 30 days with OpenGov

Charleston County, South Carolina, faced a monumental challenge after historic flash floods caused an estimated $50 million in damage. The county's Public Works Department needed to manage nearly 2,000 disaster cleanup tasks while simultaneously capturing the precise data required to apply for Federal Emergency Management Agency (FEMA) reimbursement funds. To tackle this, they turned to OpenGov and its mobile operation management software.

The solution involved using OpenGov to create a single, overarching work order for the disaster, allowing field crews to log all activities, costs, and photographic evidence directly from mobile devices. This provided real-time tracking and instant compilation of all necessary documentation. By implementing OpenGov, Charleston County was able to submit complete reports, photos, and timesheets to FEMA within 30 days, a process estimated to have taken three months without the technology, drastically accelerating their recovery and reimbursement timeline.

Charleston County, SC